Privacy Policy

1. Introduction

Sri Dhanalakshmi Jewellery ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website, make purchases, or interact with our services.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification: Name, email address, phone number, and delivery address when you create an account or place an order.
• Transaction Data: Details of purchases, payment methods (we do not store full card details), order history, and billing information.
• Communication Data: Messages you send to us via contact forms, email, or WhatsApp.
• Technical Data: IP address, browser type, device information, and browsing activity on our website.
• Preferences: Wishlist items, product preferences, and communication preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders and managing your account.
• Sending order confirmations, shipping updates, and delivery notifications.
• Responding to your enquiries and providing customer support.
• Improving our website, products, and overall customer experience.
• Complying with legal obligations and preventing fraudulent activity.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through Razorpay's secure payment gateway, which is PCI-DSS compliant. We use SSL encryption for all data transmissions on our website.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Keep you signed in to your account during your browsing session.
• Remember items in your shopping cart.
• Understand how you use our website to improve our services.
• Deliver relevant advertisements and measure their effectiveness.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Information Sharing

We do not sell your personal information. We may share your data with:

• Payment Processors: Razorpay for processing secure payments.
• Delivery Partners: Shipping companies for order delivery.
• Service Providers: SMS and email providers for transactional communications.
• Legal Authorities: When required by law or to protect our rights.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where applicable.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: