Return & Refund Policy

We offer a generous exchange policy to ensure your complete satisfaction:

• Gold Jewellery: Lifetime exchange at full prevailing gold value. Only making charges on the new product apply.
• Diamond Jewellery: Exchange within 1 year of purchase at full diamond value. The product must be accompanied by the original certificate.
• Silver Articles: Exchange within 30 days of purchase in unused condition with original packaging.
• Gold Coins & Bars: Not eligible for exchange or return due to the nature of the product.

Returns are accepted under the following conditions:

• The product must be returned within 7 days of delivery.
• The jewellery must be in its original, unworn condition with all tags and packaging intact.
• Original invoice and certificates must accompany the return.
• The product must not show signs of wear, damage, or alteration.
• Customised or made-to-order jewellery is not eligible for return unless defective.

If your return is approved:

• Refunds will be processed based on the gold rate at the time of return (not the purchase rate).
• Making charges are non-refundable unless the product is found to be defective.
• Refunds will be credited to the original payment method within 7-10 business days after the product is received and inspected.
• For bank transfers, the refund may take an additional 2-3 business days to reflect in your account.

1. Contact our customer service team at +91 88542 53329 or email info@sridhanalakshmijewellery.in.
2. Provide your order number and reason for return.
3. Our team will verify the request and provide return instructions.
4. Pack the jewellery securely in the original packaging with all documents.
5. Ship it using our insured pickup service (arranged by us) or drop it off at our store.

The following items are not eligible for return or exchange:

• Gold coins, gold bars, and bullion products.
• Customised or personalised jewellery (engraved, resized to specific measurements, etc.).
• Items purchased during special clearance sales (unless defective).
• Products that have been altered, damaged, or show signs of wear.
• Gift cards and gold scheme payments.