1. Introduction
Welcome to Sri Dhanalakshmi Jewellery. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use this website.
"To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice"
2. Products & Pricing
- All gold, silver, diamond, and other jewellery prices are subject to market fluctuations.
- Making charges and GST are applicable as per Government of India regulations.
- Prices displayed on the website are for informational purposes and may vary at the time of billing.
- We reserve the right to change prices without prior notice.
3. Product Description
- We make every effort to display product details, weight, purity, and images accurately.
- Slight variations in design, color, or weight may occur due to handcrafted processes.
- Final billing weight may vary slightly from the displayed weight.
4. Orders & Payment
- Orders are confirmed only after full or partial payment (as applicable).
- We accept payments via UPI, bank transfer, credit/debit cards, and other approved methods.
- In case of pricing errors, we reserve the right to cancel the order and refund the amount paid.
5. Shipping & Delivery
- Delivery timelines will be communicated at the time of purchase.
- Shipping charges, if applicable, will be informed before order confirmation.
- We are not responsible for delays caused by courier services or unforeseen circumstances.
6. Cancellation & Refund Policy
- Orders once placed cannot be cancelled if the product is custom-made.
- Refunds (if applicable) will be processed within 7–10 working days.
- Refund amount will be credited to the original payment method.
7. Return & Exchange Policy
- Exchange is allowed as per store policy.
- Original invoice must be presented for exchange.
- Gold exchange value will be calculated based on prevailing market rate after deduction of making charges (if applicable).
- Damaged or altered products are not eligible for return.
8. Purity Guarantee
- All gold jewellery is BIS Hallmarked (as per Indian standards).
- Diamond jewellery certification details will be provided wherever applicable.
9. Intellectual Property
- All website content including logos, images, text, and designs are the property of Sri Dhanalakshmi Jewellery.
- Unauthorized copying or reproduction is strictly prohibited.
10. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from website use.
- Our liability is limited to the value of the purchased product.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of Tuni courts only.
13. Contact Information
Sri Dhanalakshmi Jewellery
Address: Balaji Rd, Junction, Tuni, Andhra Pradesh 533401
Phone: +91 99494 19777 | +91 91773 77882
Email: contact@sridhanalakshmijewellery.com